ORDERS & RETURNS
Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
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You have 30 days from the date of delivery to return an item.
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To be eligible for a return, the item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by a receipt or proof of purchase
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Non-Returnable Items
Some items are not eligible for return, including:
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Gift cards
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Downloadable software products
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Perishable goods (e.g., food, flowers)
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Personal care items (e.g., cosmetics, undergarments) for hygiene reasons
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Customized or personalized products
How to Start a Return
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Email sgstaff@shoegallerymiami.com with your order number and reason for return.
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We’ll provide return instructions and, if applicable, a return shipping label.
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Ship the item back using the provided instructions.
Return Shipping Address
Please ship approved returns to:
Shoe Gallery – Returns
1060 NE 79th St
Miami, FL 33138
United States
Include your order number inside the package and on the shipping label, if possible.
Refunds
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Once your return is received and inspected, we will notify you of the status.
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If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange the same item, contact us at sgstaff@shoegallerymiami.com.
Late or Missing Refunds
If you haven’t received a refund:
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First check your bank account again.
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Then contact your credit card company (it may take time before your refund is officially posted).
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Next contact your bank.
Accessories
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CASIO RING WATCH 50TH ANNIVERSARY SILVER CRW001-1
Regular price $ 120.00 USDRegular priceSold out -
RAY BAN X ASAP ROCKY ULTRA WRAP 002 LIGHT GREY MIRROR BLUE 0RB4942-Y741
Regular price $ 875.00 USDRegular priceSold out -
RAY BAN X ASAP ROCKY ULTRA WRAP 002 ULTRA BLACK 0RB4942
Regular price $ 875.00 USDRegular priceSold out -
RAY BAN X ASAP ROCKY ULTRA WRAP 001 GREEN MIRROR SILVER0 RB4943
Regular price $ 874.00 USDRegular priceSold out
Caps
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SHOE GALLERY X NEW ERA FISHERMAN CAMPER HAT
Regular price $ 26.99 USDRegular price
Big Kid Shoes
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Air Jordan 1 Mid SE Big Kids Cobalt Bliss/pink Glow-white HQ1999-400
Regular price $ 120.00 USDRegular priceSold out -
Air Jordan 1 Low SE Big Kids' Shoes Color: Oil Grey/white-cave Stone-arctic Punch HQ2021-005
Regular price $ 110.00 USDRegular priceSold out -
Air Jordan 3 Retro GS White/metallic Silver-white DM0967-111
Regular price $ 150.00 USDRegular price -
Air Jordan 1 Mid SEBig Kids' ShoesColor:White/oil Grey-cave Stone-dark Sulfur HQ2014-100
Regular price $ 120.00 USDRegular price
Mens Shoes
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ADIDAS ADIZERO SL CBLACK/FTWWHT/CBLACK JP7149
Regular price $ 150.00 USDRegular price -
ADIDAS ADIZERO EVO SL PREBRN/IRONMT/LUCBLU JS4493
Regular price $ 150.00 USDRegular price -
ADIDAS ADIZERO GOUKANA CONAVY/PRLOIN/PRERED JP7178
Regular price $ 160.00 USDRegular price -
ADIDAS SAMBA JP OWHITE/MAGBEI/CBLACK JQ7824
Regular price $ 100.00 USDRegular price
Women Shoes
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WOMENS REEBOK CLUB C 85 FTWWHT/SEASPR GZ9791
Regular price $ 75.00 USDRegular price -
WOMEN ON RUNNING Cloudmonster 1 W Undyed-White - White 61.98285
Regular price $ 180.00 USDRegular price -
Women's Puma Palermo Leather White/Vapor Grey-Gum 397467-01
Regular price $ 90.00 USDRegular price$ 90.00 USDSale price $ 90.00 USDSold out -
Women's Hoka Mach 6 Eggnog / Vanilla 1147810
Regular price $ 140.00 USDRegular price$ 140.00 USDSale price $ 140.00 USD
Men Tops
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JORDAN BROOKLYN OVERSIZED T-SHIRT OFF-NOIR/ SAIL IB3297-045
Regular price $ 45.00 USDRegular priceSold out -
NIKE ACG "SMIT SUMMIT" MENS UV JACKET MOSSWOOD BROWN HV0598-235
Regular price $ 225.00 USDRegular price -
HONOR THE GIFT POLKA DOT CAMP BLACK HTG250330
Regular price $ 92.00 USDRegular price -
HONOR THE GIFT POLKA DOT CAMP WHITE HTG250330
Regular price $ 92.00 USDRegular price
Men Bottoms
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AIR JORDAN CARPENTER PANTS LEGEND BROWN HV0085-203
Regular price $ 185.00 USDRegular price -
AIR JORDAN MENS VEGAN LEATHER WINGS BLACK HV0077-010
Regular price $ 130.00 USDRegular price -
AIR JORDAN MENS VEGAN LEATHER WINGS RED HV0077-659
Regular price $ 130.00 USDRegular price -
NIKE ACG SMITH SUMMIT CARGOS ZIP PANTS IH3577-229
Regular price $ 195.00 USDRegular price